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Support Plans

The main goal of our support is to ensure our customers that any problem occurred with our products can be solved with our help. We highly appreciate our customers. That's why we response all questions about all our products: free, paid products, and also that are in trial usage.

To grant you support plan that fits your demands best, we offer four levels of technical support. Every of them provides a guaranteed response time.

Limited

This kind of support plan accompanies all our free and trial products. It is absolutely free. To contact us you can use our helpdesk system, e-mail or our forums. The ultimate guaranteed time of response on your question is 3 business days.

Basic

This kind of support plan provides assistance for all our purchased products on default. It means you get this support plan for free. To contact us you can use our helpdesk system, e-mail or our forums. The ultimate guaranteed time of response on your question is 1 business day.