Support Plans

The main goal of our support is to ensure our customers that any problem occurred with our products can be solved with our help. We highly appreciate our customers. That's why we response all questions about all our products: free, paid products, and also that are in trial usage.

To grant you support plan that fits your demands best, we offer four levels of technical support. Every of them provides a guaranteed response time.

Limited

This kind of support plan accompanies all our free and trial products. It is absolutely free. To contact us you can use our helpdesk system, e-mail or our forums. The ultimate guaranteed time of response on your question is 3 business days.

Basic

This kind of support plan provides assistance for all our purchased products on default. It means you get this support plan for free. To contact us you can use our helpdesk system, e-mail or our forums. The ultimate guaranteed time of response on your question is 1 business day.

Deluxe

This is a paid support plan. You can use this support plan only after you purchase Deluxe Support Plan in our online store. Deluxe Support Plan is being purchased for a year. After the end of this period you are automatically moved to the Basic support plan. This kind of support plan includes: phone support and phone callback. To contact us you can also use our helpdesk system, e-mail or our forums. The ultimate guaranteed time of response on your question is 3 business hours.

Premium

This kind of support plan is for the most hard-to-please customers. You can use this support plan only after you purchase Premium Support Plan in our online store. Premium Support Plan is being purchased for a year. After the end of this period you are automatically moved to the Basic support plan. This kind of support plan includes: phone support and phone callback. To contact us you can also use our helpdesk system, e-mail or our forums. The ultimate guaranteed time of response on your question is 2 business hours.

And also, within the bounds of this support plan you can use a unique service - order 10 software improvements for the purchased software. The improvements may be of following kinds: reports and macros. The development of every improvement lasts up to 5 days.

Be attentive! All 10 software improvements have to be ordered during one year since the time of Premium Support Plan purchase. To get more in-depth Software Improvements Service information click here.

Features Limited Basic Deluxe Premium
Price
Free
Free
$199
Buy Now!
$399
Buy Now!
Term Lifetime for free
products, 1
month for trials
Lifetime 1 year 1 year
Minor updates
Free online help resources via Internet
Guaranteed response time 1 3 business days 1 business day 3 business hours 2 business hours
Unlimited assistance via Internet
(helpdesk, e-mail)
Multiple contacts
Unlimited assistance via phone
Phone callback
Software improvements 10 improvements

1 Here is indicated the ultimate response time on your message during a peak load. As usual, response on your question takes less time.